Find a different place that takes your insurance, ...

Find a different place that takes your insurance, seriously. I got there for an appointment 15 minutes before my scheduled time and called to check in like they say. The person who answered told me someone else would call me back to process my arrival in "a few minutes". It took more than a half an hour to receive the call. Afterwards I was brought inside to wait until they can take me I witnessed horrible service from a woman at the front desk with long, curly hair. She was nasty with patients over the phone, slamming her hand on the counter in frustration and making comments about the patients after she hung up with them. Many of the people she interacted with were people whose first language was not English. This woman became very rude the moment anyone was unable to perfectly communicate (either in person or over the phone) and I was able to clearly hear all of it. She asked people uncomfortable, private questions and demanded they speak louder to the point where everyone would hear these personal answers. Another receptionist worse her face mask as a chin guard while sitting right next to posters detailing proper face mask usage. A gentleman came in and was accused by the first receptionist of having COVID and not notifying them beforehand despite the insistence from the man that he did not have it. The professionalism is unacceptable.

I waited another half hour inside and heard multiple people who were brought in after me be called in ahead of me for the exact same thing that I was there for. When I was brought in, the technician was nice and efficient but also made a remark about how the imaging I was receiving was essentially worthless for what I'm experiencing. Essentially they were complaining that this was a waste of time. I wholeheartedly agree. I spent more than an hour waiting for a 15 minute imaging while having to hear one of the rudest receptionists I've ever seen belittle people.

Do yourself a favor. Look up other locations, check if they take your insurance and go there instead. My review and others document that you won't be seen until an hour after your appointment time and you have to deal with people who would rather you weren't there. Save yourself the frustration and go somewhere else.