Booked here as part of a group, arriving just as t...

Booked here as part of a group, arriving just as the hotel was opening up post Covid-19.

One of the principal reasons for booking was the offer of a kids club; something we enquired about and were assured, in writing, would be available. Lo and behold, on arrival, nothing. And, whilst we recognise and appreciate the difficulties Covid poses, there was no communication as to this omission prior to arrival. The irony being that it was absolutely fine for all families to mingle at other activities and in the pool...

Key theme has to be the staff. The gentlemen amongst the waiting and entertainment staff could not be more helpful or friendlier. However, the ladies were rude, aggressive and dismissive. Woe betide you if you try to get a piece of toast in the morning, or enter the cold buffet area via the (unmarked) exit door... Again. Communication people.

But it goes beyond that. Phoning down for the porter, who never appeared; then told should have phoned again, only for the reception staff to admit they had no idea where the porter was and they couldn't reach him. Being denied service at the bar because we were about to sit for dinner in the restaurant; only for our friends, sat with us in the restaurant, to be served minutes later. Going for lunch, and the waiter forgetting to take our order; to be fair, he was busy with rearranging the deck chairs and chasing the disappearing chef.

I think for us what topped this place off has to be the very petty, or lack of attention to, details. Things like the children's beds not being made (just a sheet folded in half and smoothed over the mattress), or the fact that ordering lunch could take anything upto 1hr (when we were the only ones in the restaurant). I also was not a fan of the Cypriot couples who seemed to think it was OK to indulge in some intimate acts in the pool... Right in front of the lifeguard. And children.

Personally, despite the good quality of food and the friendliness of some of the waiting staff, the rooms, facilities and ambiance are not as advertised. Definitely a 3* resort, with poor customer service the defining feature.