Rachel Donner

Review of Grand Velas Riviera Nayarit

We have stayed in a lot of all inclusive resorts, ...

We have stayed in a lot of all inclusive resorts, and this is definitely one of the best. The attention to detail is top-notch and absolutely all the staff want to help make your stay a great one.

Small details that really left a great impression: some resorts seem to be very rigid with certain rules (you can't take a bottle of wine to your room, etc.); at Grand Velas every wish was granted, no questions asked. There was never a "no, we can't do that". Thank you for that!!

Small ways to improve: The food served poolside and on the beach during the day is REALLY excellent (especially the ceviche!), but we felt that quality was not consistent throughout the resort. While we understand that it represents an enormous challenge to keep such a large number of people fed, we believe there is room for improvement in some of the food (that being said, the tuna salad and the shrimp on the dinner menu in Azul were just excellent).

Oh, and in the survey below, I am rating the Concierge service as "terrible" not because it was terrible, but because we didn't have a concierge during our stay, so it doesn't apply to us, and there's no "does not apply" rating.
otherwise, an amazing experience.