Bought a pre-owned car; they couldn't wait to get ...

Bought a pre-owned car; they couldn't wait to get the deal done and get rid of me. If you need to call someone with an issue, they cannot be reached for one reason or another. I was promised $200 in Toyota money coupons and no one knew about it so I never got it. Still can't reach anybody. I asked for a second key for my wife and they made me a key without a transmitter which I could have bought at Ace hardware. Don't recommend this place but since most of the car dealers in Florida are awful, they just fit in with the crowd. When I tried to get my coupons no one knew where the salesman or the business manager were. Never go back. UPDATE: My husband tried calling for 2 days straight and got a run around and never got to speak with anyone so he had to drive down twice and STILL no resolution. If you're really concerned about customer service, you'll refund the money I had to spend on a workable second key and give me the coupons I was promised - $200 in "Toyota money".