We bought a chair at Art Van it was the Mackenzie ...

We bought a chair at Art Van it was the Mackenzie chair. We changed the color and pattern they delivered the chair with a defect and a smaller cushion so we had them take it back to Lazy Boy. The second one came back with a small cushion. so here we go again. We called Art Van, they came out and they wanted to take the chair to there repair shop and put more stuffing in the back to fit the cushion. Why can't we get the right cushion for this chair? We want this chair but no help from Lazy Boy or Art Van. Now do we send this chair back for a refund or get some help from Lazy Boy? HELP