B. D.

Review of Nissan Downtown Toronto

I bought a used 2012 Nissan Rogue in 2016 from the...

I bought a used 2012 Nissan Rogue in 2016 from them. The sales rep who sold it handed me a single key with the car saying that the other keys were in a locked box and he won't be able to give them to me until the following week. I kept calling them and sending e-mails for 6 weeks until I found out that the second pair of keys were still at the previous owner. They told me that the previous owner is a very rich person and wouldn't try to steal my car so I shouldn't be worried. What kind of excuse is this?
I waited another 2 weeks for them to replace the keys of my car.

The very same sales person also told me that as long as I keep the car all filter & oil change and tire rotation will be done for free no matter what. When I went for the first service they told me that I have to purchase the whole service package to get the oil change for free. They also told me that the tire rotation won't be for free in any case. I told them about what the sales rep had told me and their answer was that the sales rep was no longer with them so none of the things he said are valid.

I wanted to return my car for which I had paid almost $22.000 a year after the purchase to get a new one. They offered me $7.000 even though all servicing was done at their dealership. Not to mention the sun roof and the hatch door broke down a few months after the purchase and they told me that they're out of the warranty scope. I had to spend roughly $1000 to fix them both. It means that the car lost $15.000 in one year. I could have leased a Porsche with that money. When I gave this example to their sales manager he told me that I shouldn't have bought this car from them, it wasn't a logical purchase.

Last time I brought my car for servicing the service manager gave me a list of the things that need to be changed or fixed costing over $1500. I went to 2 other places, both told me that the list is irrelevant. The dealership also told me that the brake discs are in very bad condition and need to be replaced. They were literally replaced 2 weeks before they told me that. I attached a picture of the wheels with shining discs.