We did not receive the car with a full tank of gas...

We did not receive the car with a full tank of gas, as promised. When we got home, we realized we were not given the owners manual or a spare key. After calling the next day I was told that when I return for Permaplate Honda would fill up the gas but I would have to pay over $600 for a spare key. My husband called the GM twice and NO response, the used car sales manager did call me after I emailed saying they forget that people don't buy cars that often and do not understand the car business. Whether or not I buy a car every year or every 10 years, it should come with a spare key. And, I should not be charged for labor to program it. I would have to return for the Permaplate, and when I was told what day and time to come back (and someone would call to confirm that appointment, which no one did till I called 5 days later) My exact question was, "when I return for my appointment, how long will it take?" I was told it would take 30 mins, 45 max. The day I came back, I was told it would take 3 to 4 hours... when I confronted the Finance guy who told both me and my husband about his time quote, he said he didn't say that. Two people heard him quote 30 mins. He said that he meant only the alarm, well when he made the appointment it was for both the alarm and permaplate, why only quote one time????? I had to reschedule the appointment and was then told the replacement key would not be in and therefore have reschedule again! TERRIBLE EXPERIENCE ALL AROUND!!!! HORRIBLE CUSTOMER SERVICE!!! Once you sign for the car, they do not care about you or your experience. We have called the GM TWICE and no return phone call.

Update: my husband spoke with Dave, one of the Sales managers and Dave agreed that we did not receive the service HoS should have provided and took care of the situation. I was able to keep my second appointment and Dave and his assistant, Flo, were very professional and accommodating, they really did take care of me and restored my opinion of this dealership!