Raul Michael

Review of Hotel Iberostar Tucan & Quetza...

We were 6 days in this beautiful hotel ... the hot...

We were 6 days in this beautiful hotel ... the hotel is fabulous with ample amenities and one of the best varieties of exotic animals such as howler monkeys ... pink flamingos ullas etc etc in itself a very good hotel but I think in my humble opinion that as we say in Argentina .. many Caciques and few Indians .... that is reflected in the weariness of the staff to feel so depressed (many employees in blue suits and few "white shirt") to such a point that they always seem to be automatons that do not challenge them for something instead of being attentive and helpful as we have normally perceived in other hotels in the same category ....
The remarkable thing was that despite so much pressure I can praise the performance and attitude of Chef Greece of the Cozumel dining room for the predisposition to whom I will be eternally grateful for his humble attention and performance when when he observed that I was sick he did not hesitate to offer us and make available to us all the hotel services ... something that many observed and did not take into account .... and that in my opinion is for the reasons stated above ....
Outside of that we had problems with the room entry card for what we had ... one night ... to stay arriving and coming to the reception (being sick) for an hour and a half until we could get our room opened ...