Saraya Trujillo

Review of Westin Tabor Center

We had booked a couple different rooms for a grou...

We had booked a couple different rooms for a group of people. Checking in was super easy, the front staff was great! The hotel room was really nice with a great view. My only complaint is make sure to check with the front desk at check out that all the charges are correct. We were charged $50.00 for valet when we didn't use valet at all. When I called to see about getting it refunded because we paid for parking in a parking garage where we parked our self, the guy was very rude and told me "We wouldn't have charged you for it if you didn't use it." I explained to him we definitely didn't use valet and asked to speak to someone else, he then put me on hold and he came back on the phone. He gave me the type of car that was parked by valet (was not our car). I told him that was not our car and asked how to get it refunded. He was very rude and didn't want to refund it. After talking to him for several minutes I finally got him to refund it but he ended the call by saying I'll let valet know to look out for that car in the future.