Kiefer

Review of Advantage Rent A Car

Upon arrival I was charged for an upgrade that I d...

Upon arrival I was charged for an upgrade that I didn't request because they didn't have my requested vehicle on hand, I was in a rush and didn't look at the agreement fully, when trying to fix this was told that I was SOL since I had already signed the agreement. When returning the car I had kept the rental contract for my records, the return custodian informed me that I had to hand it over and got indignant when i told him that I had already checked it in my luggage. I was then informed by the custodian that without the contract in the car while I was driving from the airport to the rental place I was committing auto theft and could be arrested. All in all things are handled very poorly and unprofessionally at this location.