Valerie N Review of Embassy Suites, Downtown San D...
Unfortunately, the hotel did not take care of our ...
Unfortunately, the hotel did not take care of our family during a recent stay. As a long time Hilton Honors member and frequent traveler, I know that somethings are no one's fault. However, how it is handled by the staff is controllable. The showers weren't functioning and there was nothing to be done. Not exactly the visit we had hoped for our family during their stay. The staff made no attempt during the stay to make it right. Only during check out did they commit to a full refund to be processed by the Front Office Manager. It took six weeks, multiple emails, calls, one face to face visit, and an official complaint to the Diamond Member Care Line to get resolution. I even requested a face to face meeting with the General Manager without a response. We will continue to use Hilton, but I will not stay or recommend anyone to stay at this facility. The only way we got resolution was through corporate Hilton. There plenty of other beautiful Hilton properties in San Diego to stay.
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