okay , so this is a collection service but they ar...

okay , so this is a collection service but they are collecting the money because YOU failed to pay ( for whatever reason). I had to deal with them because of a bill I forgot about due to change in service. I paid once I got the notice. But this company was very easy to deal with, not threatening from the start, and wanted to resolve the matter peacefully. Very friendly and the dealt with same guy both times I called. He remembered the conversation from day before and made it a priority to take care of it.