Shonell Lewis

Review of Entrust Energy

By far the worst company! Got charged twice in one...

By far the worst company! Got charged twice in one month. Emailed to see what was going on, on the 10th of January. No response. Called on the 22nd, sat on hold for over 20 minutes. Was told that I would receive a phone call in 30 minutes after they put in an inquiry with a resolution. Never received a phone call. Called on the 27th, was told there would be a resolution and that they would call back. They called at a time I couldn t answer the phone even though I gave them the correct time to call. Left a voicemail saying Hello good afternoon my name is ______ I'm calling from interest energy ____ regards to your account and we're trying to reach you to ____ ____ resolution for _____ ___ _ resolution on your account me __ there if you are able to reach out to either Gary tomorrow we're going to be more than glad to assist you once again thank you for choosing answers energy I was to reach electric provider have a nice afternoon bye-bye Then I called this morning and the representative and the supervisor continually repeated the same thing. Anyone who has 3 different amounts due in one month would be pissed. Especially after already paying the initial bill. They then explained that this would happen every month. They left a voicemail telling me there was a resolution to this issue and the rude CSR told me the resolution was me paying my bill.