Brenton Wu

Review of Shangri-la's Edsa Plaza Hotel

The service of the staff was excellent throughout ...

The service of the staff was excellent throughout the hotel. I can't mention all the wonderful staff that we had met. I can only express my special thanks to Josh at the Club lounge. He met us at the hotel entrance, escorted us to our room and did our check in inside the room. He also remembered my name every time we entered the Club lounge. Special thanks too to a middle aged waiter at Heat on Sun 2 Jun during lunch time. We ordered a la carte at around 2 pm. When our dishes took some time to arrive, he took the initiative to make us a delicious salad from the buffet. Unfortunately I couldn't see his name as his apron strap partially covered his name tag. He had processed our bill as we were leaving the restaurant.