Duggie Bader

Review of Tong Garden Centre

Tong, please manage your staff on the information ...

Tong, please manage your staff on the information desk. Every time I have to queue for help, there was either no members of staff to be seen, or there were more staff than customers queuing.

On the latter, there were five members of staff, one of whom was dealing with a customer, one sat staring at a cumputer screen and ignoring the customers, two staff sat looking at a lap top occasionally looking up (ignoring the customers waiting) and intermittently asking about the internet connection. The last member of staff seemed to stand in the background looking for something that wasn't convincing.

At no time did anyone approach us to say "we'll be with you shortly" etc.

Looking around the shop there seems to be a lot of memebers of staff. Management you need to train your staff to engage with your customers.