The hotel itself is beautiful and the rooms large ...

The hotel itself is beautiful and the rooms large although a little dated in decor. What let it down was the service. We were left waiting at the bar without the staff acknowledging us at all every time. We were given the wrong order twice at the bar. We opted for the dinner inclusive option which turned out to be good value, but none of the staff could really explain how the deal worked and what was included making the dinner less relaxing. It was also silent in the restaurant, no atmosphere as there was no music and every table seemed to be awkwardly whispering. The service was far below what you'd expect from a hotel like this, especially given the prices. Having said this, I told the front desk at the end of our stay who were extremely apologetic and wiped out bill as a gesture of goodwill which more than made up for it.