Rob Stead

Review of Fedhealth Medical Scheme

If you like automated switchboards with a hundred ...

If you like automated switchboards with a hundred options before you can speak to a human, then this is the insurance company for you!

After 8 minutes eventually get through to a consultant who gets my details including phone number. We get cut off due to Fed Health's cheap VOIP telephony system. Chances of the consultant calling me back? Zero because obviously it's only an inbound call centre and they can't call out.

My 85 year old Dad has been waiting for his replacement medical aid card for 6 weeks. If they can't get a simple card delivered, how can they offer a medical solution?