We went to NYHQ ER a little after midnight today, ...

We went to NYHQ ER a little after midnight today, 12/26/2015.

My wife was diagnosed with gastritis the day before the visit to NYHQ ER and suddenly started suffering a severe pain in the back along with continuous abdominal pain.

She decided to take some tylenol and go to bed hoping the painkiller could help her to fall asleep. She went to the bathroom to urinate before bed and noticed a lot of blood on her underwear and continuous ongoing vaginal bleeding and that was why we decided to go to your ER.

There were patients waiting in the lounge as well as patients arriving after us. We understand some patients could be in more urgent conditions, but for a little less than 2 hours, she was pushed to the back of the queue until she became the last one in the waiting lounge eventually falling asleep and it was the security lady who called a nurse and sent us in finally.

It does not end here.

For like 15 minutes we had noone even asking her name nor how she was feeling. I cannot tell by uniforms/scrubs who were nurses who were not but there were a lot of staffs eating, talking, laughing but not even turning and looking at my wife once.

She had reached the limit, started crying and asked me if we could just leave. She left on her own feet and there were noone guiding us to the exit even though after advising us it might not be a good idea to leave if she is bleeding. What the hell.

If we knew if we had to wait that long, probably for 2~3 more hours I presume, we would have just waited in our warm bedroom, take some rest and visited the same doctor we went to see the day before in the morning.

Now we are home. She is still bleeding and if anything happens to her, they will have to pay dearly.

A friend of mine recommended NYHQ and I cannot understand why she did and we will not be visiting them ever again. NYHQ! Please take a little more care of your future patients so there will be no more patients left out in the cold lounge suffering pain and falling asleep waiting and shivering.