BILLING NIGHTMARE AND POOR CUSTOMER SERVICE! CHECK...

BILLING NIGHTMARE AND POOR CUSTOMER SERVICE! CHECK YOUR CREDIT CARD AFTER YOUR VISIT. My reservation at the hotel was booked and to be paid for by a Corporation for business purposes. The hotel charged me incorrectly for 3 nights of overnight parking when I never parked my car there overnight and charged my personal credit card for room charges that were reserved under a corporate group. Upon leaving, I received a $0 invoice but charges appeared on my credit card the next day without documentation or an explanation. I attempted to call numerous times requesting an explanation of the charges on my credit card. I finally received an email of the charges 6 days after check-out after talking and requesting it 5 times with 5 different people. The manager and billing person were not helpful and could not provide answers to questions I had regarding why I am responsible for their billing errors. They told me they would investigate and contact me back and have not as of yet. I work in the field of luxury and customer service and I am disgusted by how they treated me on this issue. I expected better from a 5 star hotel and in a hospitality industry that often works with our business. I now have to go through a long process disputing this with my credit card. Terrible experience with incompetent staff and poor system verifications and communications for billing the room duration and the parking.