I have been a Starwood platinum guest for 10 years...

I have been a Starwood platinum guest for 10 years. My wife and I are spending 5 days here over the Thanksgiving break. 3 days in, I can tell you that this is the most disappointing Starwood property I have ever been to:

- They charge a $30 "resort fee" and claim that it's for internet access (but platinum members should get free internet anyway).
- They place is CRAWLING with kids and teenagers (even though the hotel markets itself to couples). My wife and I tried going to the hot tub about 15 times, and every time, day or night, it was full of kids from the ages of 12-16.
- The hotel is old - probably built in the 1960s or 1970s, and barely updated. It smells bad.
- The breakfast service is horrendous. Wrong bills, never getting coffee.
- The front desk service was mediocre and slow.

The only plus was the maid service. Very, very friendly.

This place is an abomination. No one in their right mind should waste money or Starwood points staying here.