Been going to this resort for over 15 years and to...

Been going to this resort for over 15 years and to this day have never had anything bad to say. So its a bit of a shocker reading these bad reviews. We've had small rooms and mostly their "Presidential" suites and we've loved the rooms. We have had meals at all of their restaurants and never experienced any rude staff. Love that they have pools scattered throughout the resort if you dont want to go to the waterpark or go swimming after the park closes. Reading a lot of these reviews it seems that these folks dont really look at their bookings when checking in. We've had to cancel once and we had our booking refunded and spoke to someone real. The only real complaint I have is mostly about some of the guests that have been there, adults not being able to handle their booze and cursing in front of the kids at the pool or screaming and hollering at 1:00am, but one quick call to the front desk and the staff came down to let them know to time it down. We've booked rooms via Expedia and the hotel directly and both services we're fine. Myself and my family would definitely recommend this resort. Just feel bad that some folks had bad experiences.