Gary Rivenson

Review of Mayfair Hotel and Spa

WORST HOTEL MANAGEMENT EVER!! Great location, that...

WORST HOTEL MANAGEMENT EVER!! Great location, that's it! THIS HOTEL SUCKS! I've been in the travel business for over 30 years and know hospitality. The staff and management of the Mayfair are the WORST I've EVER seen! This is a very tired property in need of renovation and not close to being a 4 star hotel. Of particular note was the $26 per day valet parking, plus tips. When the valet went for my car one evening he left the garage severely over revving the engine and burning the clutch on my BMW and delivered the car to me with a strong burning smell. This was witnessed by the staff as well as the MOD and documented accordingly. I subsequently asked in a letter how the hotel would like me to proceed as I need to get the car checked out. I've been ignored completely. I'm not an opportunist looking for something for free, just need some accountability for the possible damage done to my car by their employee. The arrogant attitude of this hotel management is appalling. They don't care about you or any other guest. There are plenty of nice hotels in the Grove that would appreciate your business. This isn't one of them.