Anna Clark

Review of Hampton Inn & Suites Phoenix-A...

On 10/18 at 11:15 PM. The overnight desk clerk (n...

On 10/18 at 11:15 PM. The overnight desk clerk (not sure what his name is, he wasn't wearing a name tag) is not very helpful or friendly. I came to the lobby for a cup of hot chocolate to discover that the hot water dispenser was empty. I asked for more hot water and the desk clerk didnt even make eye contact and told me that he'd get someone to refill it. 20 minutes later, it was finally filled. I went for the hot chocolate packets and that was also out. Again, I went to the desk and the clerk told me he'd ask the guy who filled the hot water to get more. 90 minutes later and there's still no Hot Chocolate mix.

The room is clean and the bed is comfortable enough. Fine for just 1 night. Not sure I'll return to this hotel.