The room was beautiful and the front desk staff we...

The room was beautiful and the front desk staff were very nice. The hotel is very clean. I stayed two nights and had a good sleep and stay. I just gave 4 stars instead of 5 because when I needed a room on a separate occasion, for an emergency situation, they wouldn t let me book for the same day. Even though, I was a registered guest, as I had just stayed a week before. Perhaps they had reasons because of the pandemic (Covid 19 circumstances), but, I found it odd, because they didn t explain why that was their policy. Then, when I called a second time one evening at 8:45 pm they said the reservations desk was closed. But, I was able to book again when I phoned in the next day, as I liked the room and they had the best value for a particular date. I also like their no party policy after 10 pm, as the location is right downtown in a high traffic area of the city.