I have the pleasure of thanking all the staff of ...

I have the pleasure of thanking all the staff of Honda Serramonte who helped me buy my 2006 Lexus GS 300. Personally, I would like to thank Efren Palabyab for an excellent service. He was very helpful and professional at all times, courteous,and most especially, very patient He gives me a lot of extra time for all my concerns-so that I, as a customer, I get a car that will last at least 10 more years. He is an honest person.

After the test drive, I stated my own findings on (1) safety issues about the car's rear> front brakes slipping, and (2) the worn out rear tires that are from of the different tire manufacturer.

I thought that the problems on brakes might be due to worn out Rotors and brakes) and also about the . Efren addressed my concerns immediately by having me meet with Dave Dorsano, who listened well. Dave stated that the brakes are within the safety limits but agreed to replace the worn out tires and I was very pleased with Dave's immediate action to order the tires for my car.
As for the brakes, I plan to replace the rotors and brakes with the new ones to ensure safety.

After the purchase of the car, I began having a "brake system warning light" and "Malfunction Indicator Lamp" lighted and that was taken care off when I brought it back for service and installing new pair of rear tires. So all these are taken care of, in fact, the car drives better after the service last Friday.

I also to thank Dave Dorsano and Patrick Ngan for addressing all my to concerns about the problem on worn out brakes and tires and dashboard lights immediately.

I have met Jasper, Patrick, Florence Jacosalem, Abby and they are all professional, corteous, very warm.

My family have bought at Honda Serramonte. My brother and sister in-law cousins and Uncle have bought Honda Accord and CRV from your company. They are all happy about the CUSTOMER SERVICE they got!

This is my first time. I wanted to buy a new Honda Accord and I ended buying Lexus GS 300. Ie to buy a new Honda Accord on my next car. Thanks to everyone.
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Another Feedback: I wished during the signing of the contract, I wished Aung Tan, should spend more time talking on the benefit of purchasing "return the car policy" in case I change my mind of buying a new Honda vs. buying extended warranty for 2 years,which I did and don't regret getting but didn't mention I need to wait for 30 days before the warranty starts, which I found out from Patrick later! It is just hard to read all fine prints.