Service Dept - If I could give 0 stars I would. T...

Service Dept - If I could give 0 stars I would. The nicest person here is Gary the shuttle driver. Do not go here if you expect anything done in a timely manner. I have visited the service department about 5 times and everytime it is a long wait. I'll talk about my last visit (not returning here again). I made an appointment for 8 am. I arrived at or before 8 am. Stood in front of the service advisor's desk for a minimum of 20 minutes while she worked at something on her computer. I only came in for an oil change. I asked how long if waited. She said 1 1/2 - 2 hours. I decided to take the shuttle to work. Around 10:45 am, the service advisor called with a long list of items I needed to have done after the tech did an inspection. They wanted me to pay $20 - $25 to replace a brake light. No thank you, as I can do that myself for less than $5. I told the advisor that I did not want to do any other work to my vehicle today. She said ok, I will call you when it is ready. So thinking that it should be ready in about 30 minutes, I had my co-worker drop me off around 11:15pm. The service advisor said the tech still had not brought the paperwork up. So I go to the waiting room. 30 minutes later, I go back to the service desk and my advisor is on the phone so the advisor sitting next to her ask could she help. She looked in computer and said they are still working on it. For an oil change? Ridiculous. It is 12:15pm and I am still sitting here waiting on my vehicle. Also the waiting room is not the most appealing place to wait. This is the last time I will ever sit in this waiting room and based on this experience I wouldn't dream of going there to purchase a vehicle. Save yourself the headache and go somewhere else.