Definitely it is can not categorized as a five sta...

Definitely it is can not categorized as a five stars hotel.
Staff are friendly and helpful, but seems that the hotel has a managment issue.
I booked a superior room for me and my wife, the room provided was a superior with two single beds!
I called and complained then the alternative was a smelly and bit smaller room instead of an upgrade, as such I rejected the offer.

The hotel has a hall with some restaurants and shops around, I ordered ice cream as take away, they offers the dispensable water plastic cups, I was really astonished it it showed on my face then after they provided me with the proper ice cream cups.

Today I planned to spend the evening at the pool and amuse the sunset, it never happened as their was an event which they decided to make it on the pool side so they started to move sun beds and prepare for an outdoor dinner.
They didn't esteem us as a customers, which was really disappointing.
We were not even notified or informed to plan our day differently.
Managment needs a woke up call or this hotel wont be standing long!