Sarah McCarthy

Review of Kings Trust

Shockingly bad service - if I could give 0 / -5 st...

Shockingly bad service - if I could give 0 / -5 stars I would. Truly they couldn t have made an already stressful situation more stressful if they tried. Our various account managers were terrible; at one point responding to my concerns / complaint with well I do have other clients you know!
Didn t return our calls/ emails & on the rare occasion we did receive a communication it was usually of very little informative value. It has taken the team there THREE years to resolve our relatively straightforward case. Please do not use this company - I wouldn t trust them to look after my goldfish never mind something as important as the estate of a loved one.