As for the communication with them, very, very, ve...

As for the communication with them, very, very, very bad
They don't answer the call if they need them, send them an email
I wanted to cancel his visit and get back my money, but they refused, although I informed them a week before the appointment
I asked them to postpone the visit and they refused
Unfortunately, I did not repeat the experiment because I had to deal with the fact that the staff was good cleaning