GuineaPigCraze

Review of LUV Manicures and Pedicures

I will start by pointing out that any business tha...

I will start by pointing out that any business that tries to bribe their customers with a raffle for free services to give them better reviews on google is probably bad news. I had 2-3 techs that I enjoyed at this location, but the majority of the staff made me feel uncomfortable, and that's pretty laughable coming from a supposedly well-reputable "american" spa. The technicians trash-talk other employees and sometimes even others CUSTOMERS while they are working on their current clients which is both unprofessional and nauseating. Half of the massage chairs are broken, the pedicure bowls seem less than sanitary, and it's almost pointless to try booking an appointment because the odds of actually getting your nails done on time and within the amount of time estimated for the appointment is decently unlikely. I had an appointment a few months ago to get a basic pedicure done and they had me sitting in my chair for AN HOUR waiting for something that is supposed to take 20-30 minutes. The receptionist tried her best to keep me updated on when I would finally be gotten to but I was so irritated, I got up and left. The manager tried offering me a free service if I came back...but if I did go back who's to say I wouldn't just have another hour of my life wasted? The techs I preferred going to quit so there is no reason for me to return, it's a joke of an establishment.