**Summary: After an hour and a half into an appoin...

**Summary: After an hour and a half into an appointment my bridesmaids had only tried on two dresses in one shared fitting room. The owner s response to hearing that is to come up with excuses as to why it s not really the business s fault . This is what I mean when I say the management needs improvement.

This business is painfully unorganized. I made an appointment for my two bridesmaids to try on dresses. The worker helping us had another wedding party at the same time. In order to find dresses we were given a magazine and told if we find one we liked to go searching through the racks ourselves to locate the matching product code. We could also select dresses from the rack but most dresses did not have pictures, making it impossible to tell what they would look like on. My bridesmaids then had to share one fitting room. After an hour and a half my bridesmaids had only tried on two dress so we decided to excuse ourselves. We were told to make an appointment if we come back despite the fact that we had an appointment. The worker helping us clearly did the best she could juggling two wedding parties but the management needs to get their act together. We would have received more assistance from a department store.

I just wanted to note a few things in response to the owner's lack of accountability. Immediately upon entering the store I told the front desk that I had an appointment. After checking in at the front desk we were instructed to wait for assistance. I assumed that when Suzanne approached us that she had been sent to assist us. We were there for an hour and a half and in that time, exactly one style we selected was pulled for the bridesmaids to try on. It is unfortunate some employees were sick but if they were not then the time slot would still be overbooked and there would still be too few dressing rooms for bridal parties. As I previously mentioned Suzanne did a wonderful job handling two bridal parties at the same time, but the management needs serious improvement.