The pilots were very friendly and professional. A ...

The pilots were very friendly and professional. A point of attention: We were later due to circumstances. We contacted the phone number on the booking confirmation. The same phone number was also mentioned online everywhere. Up to 2x I have had a gentleman from the reception on the line to pass the message that we would be a little later, but he responded in a very unfriendly arrogant way. Mr explains that we had to contact us via the phone number on the confirmation. The first time we accepted it. We indeed went to see if we could find the correct number, (maybe we are missing something?) But we always came across the same number with 'the mister of the reception'. I called him again to make it clear to this gentleman that there was NO other phone number than the one where I kept talking to the sir. Then I REQUIRED the RIGHT number I could call to inform that we would be a little later. Anyway, the gentleman of the giant springs had to look it up for a while, but gosh .... eventually got a direct phone number from the persons who were operationally connected to the airport. Had that given immediately, then we would be ready ..... The employees at the airport are fortunately very nice! The pilots understood the situation when I was on the phone (finally ...). Despite the delay, we were able to finish the flight. Unfortunately we have not yet received the video we-transfer link by email for which we paid euro 20, so we will call you how or what. To significantly improve the service, I would advise Skyservice to ask the gentleman at the reception to be 'slightly more friendly' to the customers. Try the Chinese smile, whatever but right now it's not a calling card, excusez le mo. His service focus can be tightened by at least 80%. Perhaps it helps if the correct telephone number is mentioned on the reservation confirmation, so that no-one comes with a sour feeling if they have had this reservation sir on the phone, should an emergency occur. It spoils a day out for people, moreover I don't want to be treated in a disrespectful way. This is not due to Skyservice, but the person / gent who represents the reservation department. I trust that this can be prevented in the future if this gentleman takes a more positive and energetic attitude. I don't need any further explanation. Please make sure that the contact details are correct OR that the reservation department can immediately give a correct telephone number or simply transfer the customers immediately. It was also a TOP DAY. Very nice pleasant pilots with good explanation and humor :) thanks !!! I'll definitely come again!