Friendly efficient welcoming staff who leave you t...

Friendly efficient welcoming staff who leave you to your own devices if that's what you prefer. Helpful and available when you need them. Polite, professional and humble. Excellent facilities. Great terrace bar / restaurant. Superb views of Times Square. Norma the housekeeper was particularly sweet. No pressure for tips but appeared genuinely grateful when given to all staff. Apart from one aggressive and rude security ? man who knocked on the door threatening to "charge" me for I presume being too loud with guests after spending a large amount at the bar. His behaviour was unacceptable. I called downstairs as I did not understand what he meant. If it was to keep the noise down that was all he had to say. I was told a manager would be contacted, but nothing happened. That was disappointing. Guests should never feel threatened by hotel staff and his behaviour was unwarranted. It was after the Katy Perry concert. We were not that noisey. Of that I am certain.