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Review of Sheraton Macao Hotel - Cotai C...

Stayed here in the month of December 2018. Hotel p...

Stayed here in the month of December 2018. Hotel property is vast and looks amazing. Rooms are bigger than usual and look very nice. But as soon as I checked-in, the toilet seat was dirty. After complaining, obviously the management made sure it's clean and tidy. After they left, the toilet roll holder broke and the whole stand fell upon which the plumber came and sorted the issue. When I used the shower room, all the water was leaking out from the shower room to the bathroom and I was shocked to see everything was flooding when I came out. The whole stay was a mess. Surely they cleaned everything but the problem lies on how they manage the facilities provided to the guest. I have stayed in Sheraton in other places, even 3 star properties do not have such basic issues. I stayed in Sky Tower - I on the 21st Floor. More than touring, I was busy complaining to housekeeping about room issues. Also the hotel staff was polite and friendly, except a guy at the shuttle point. I'm not sure he understands English or not but he was shouting at us when we were boarding wrong shuttle by mistake.