Our tower was closed and we were transferred to an...

Our tower was closed and we were transferred to another tower. The room in that tower turned out to be occupied. We were transferred to another room and the keys did not work and we were informed by housekeeping that the floor had no heat or hot water. This would have been our first time staying at Harrah's. We will never go back. Desk lines were long, and we lost 2 hours out of our stay. I requested a refund and went to the Golden Nugget.