Asked for a refund after I was scheduled incorrect...

Asked for a refund after I was scheduled incorrectly. 10 person group for 5 people at 730 and the other 5 at745 on track 2. I was scheduled for 730 with our first group, however my ticket/pass said 720 but the tenant at the track said it was a mistake and I was good at 730. All suited up and ready to go and my name was not on the board... Other tenant said I would be included for the 745 with the other half of our group, cool no problem. But when that race came around I wasn't on again and was told to wait for the 800 with NONE of my group that I came with to race with. I immediately went to the front desk and said I needed a refund and explained why. They called a manager over who asked what happened. I said I was scheduled wrong and didn't get to race and that I was pissed about it. He said what can we do to fix it and I said that they could refund me. He proceeded to tell me no and told me to leave then stormed away from me. I never got my refund and they ruined my night and wasted my time. Great service F1, I used to race about you guys but this was crossing the line.