Sorry but it looks beautiful outside and inside, o...

Sorry but it looks beautiful outside and inside, our room was stuffy so we turned the air down and it wouldn't get any cooler. The carpet is fraying and I stepped on a nail coming up from it. The bath tub had soap scum around it and little pieces of toilet paper scattered all over. The night clerk when we called to ask about a fan or anything to help make it cooler in our room responded I will see what I can do... never did nothing not even a call back to say he couldn't help us etc. Pool was closed but gym was open? Chlorine kills germs but people's sweat doesn't. Just not what I expected from Embassy Suites by Hilton, I guess I better lower my standards to theirs. Sorely disappointed.