Maria Leonardi

Review of Adorama

I'm not sure this is the absolute worst customer s...

I'm not sure this is the absolute worst customer service I've ever experienced, but it was definitely the most incompetent. For security purposes (which I understand), Adorama doesn t allow a customer or other party to make changes to a delivery address. Therefore, UPS needed their permission to change the delivery address. My parents had to be away from the delivery address during the acceptable delivery time for several days, and the only place UPS was authorized to hold the package was at their facility, 30 miles away. I was not going to have my mom driving 40 minutes to pick up a package unnecessarily. So, I sought out Adorama s help to give UPS a call and give their permission to switch the delivery to a nearby UPS store. After 40 minutes on the phone, the rep made 3-4 suggestions, all with the result of delivery after Christmas and refused to call UPS, saying it wasn t possible to make that change without it taking 1-2 business days. Then, I had to spend more time on the phone with a supervisor to get her to simply call UPS to give them permission. She insisted that this was not going to work, but finally was willing to call and put us in a 3 way conversation. Then, she suggested the very solution that started all of this, the warehouse that was 40 minutes away ..BUT, thanks to UPS s always great customer service, the rep was able to fix this and change the address in roughly 2 minutes. All of this just to get Adorama to call UPS and spend 2 minutes on the phone with them to give permission to divert the delivery tomorrow. This was all that had to be done right in the beginning - it was not a difficult issue to solve. I do a lot of work in customer service, so I understand how hard it can be, but this whole experience was absolutely baffling there was a total lack of comprehension it was quite amazing. I will go out of my way not to order from Adorama again.