We live in Denver and had booked a 3 day stay at t...

We live in Denver and had booked a 3 day stay at the JW Marriott for Spring Break with our kids, (booked directly with their website 6 months prior) planning to join another family who are also staying at the resort. On the evening prior to our departure for Orlando we received an email notifying us of a change in our reservation. After several hours of trying to get through to someone who could help us I finally spoke to the Front Desk Manager and was informed that our reservation had been cancelled due to a "lack of inventory" attributable to last years hurricane. Only at the last minute was this evident to them? Ridiculous. To their credit they did book us in another hotel. Sad to see the JW Marriott is providing a shabby customer experience on par with an airline.