A great dealership that goes the extra mile

A great dealership that goes the extra mile

Although this dealership is pretty far from our home, downtown, our experiences from purchase to servicing have been stellar. Andreanne (Fiat sales specialist) is a gem and her enthusiasm and love for the brand are infectious. The other sales staff all seem to be equally enthusiastic, sharing excitement about new models that have come in, and all interactions with the sales staff have been exactly the way I like it: immediately helpful and proactive but not pushy; they seem to realize that although you may not be in the position to buy today, a positive experience is likely to mean a return visit when you are ready to buy. The large size of the showroom also means that you don't feel like there's more salespeople than customers.

We've had service done a couple of times to our Fiat, including a repair to some rubber stripping, likely caused by winter freezing water and some squeaky brakes. Both repairs were done quickly and without issue. Our beloved Fiat was returned to us in the same clean condition we dropped it off (no greasy fingerprints).

My only complaints are that since the dealership is way out in the West end of Ottawa (and we live downtown), it's a drive to get there, and both times we wanted to buy parts (paint for stone chips and plastic tray for the trunk) both had to be ordered as I guess they don't keep a lot of inventory on hand. This could be a Chrysler thing, though.

We've recommended Capital Dodge/Fiat to our friends. Hopefully management at the dealership maintains the same caliber of staff and client experience as it's become our favourite dealership!