Desiree Goebel

Review of Alila Villas Hadahaa Resort Ma...

Not impressed....

Not impressed....

We are staying here right now - one in maybe two hundred Hyatt s we have stayed at. What can I say, other than that I am a little disappointed.
It feels like they have gotten used to being so exclusive, that they have gotten lazy. House keeping doesn t exchange dirty napkins and leaves dirty glasses including the lime in the glass from last days room service lunch. Sheets, when with an obvious stain, are just turned around and (despite their card saying they would be exchanged every other day) are not changed. Sometimes house keeping comes twice a day, sometimes only in the evening. And the friendliness is way different too - it s just not what we expected and what we are used to - specifically not for this price.

I have to say I am a bit disappointed. I hope they change it and return to what Hyatt really stands for: great service, great experience and extremely friendly and helpful staff.