One star is too generous of a rating for Heritage ...

One star is too generous of a rating for Heritage Property Management. I wish there was a way to provide negative stars.

Mindy Boswell is responsible for managing my property and she is incredibly unprofessional... I had to reach out to her and the company at least 4 different times over a period of the last several weeks before receiving a response to my issue regarding a leak in the roof. She was not apologetic for her delay in response. She could not provide specifics in how she planned to resolve an issue after sending a follow up email to ensure I understood their plan of recourse.

I've had other issues in the past and the same thing has occurred - its been incredibly difficult to reach someone. I would highly recommend that you leverage a different company if you are looking for a professional company that values your business as a customer.

For a separate issue, she is refusing to take any responsibility or accountability for my car being towed in my own parking lot even though I have a sticker that indicates I'm registered to park there. It will likely take legal action to help me get reimbursed for the fees I paid to retrieve my car. Regardless if my car posed an issue, a courtesy call / email would have been helpful to avoid me having to pay nearly $500 to retrieve the car.

With all of that being said, I'm incredibly frustrated and highly disappointed as I'm responsible for paying dues to an organization who doesn't value me as a home owner. I hope that the leadership team reads this review and takes appropriate actions to hire someone that will value each and every homeowner in our community.

Below you can see a picture of the damage that a leaky roof has caused inside of my home for further proof that you should stay very far away from this company!