Robert Kalberg

Review of Thomas Toyota of Joliet

I scheduled a service recall for my Avalon & asked...

I scheduled a service recall for my Avalon & asked about transportation back to my house. The girl told me she would have the service manager call me. By the next day, no call. Brought my car in & worked with Charlie. He was good. The service manager came over & I explained to him the day B4 event. All he could do is say sorry, he never got the message which I don't believe. Charlie then told me the recall would take about 3-3-1/2 hours & I did get a shuttle ride home. By 3 o'clock, I had not heard from them which was now 6 hours from my scheduled appointment time so I tried calling service. Someone finally picked up the phone after 3 calls, wow, I guess everyone was too busy to pick up a phone. He the told me my car would not be ready untill 4 or 4-30 which the would have been over 7 hours. What happened to 3 hours. No phone call to let me know they where running late. If you schedule appointments, tell people the truth that it will be dbl. At least your customers won't be too upset. I wonder if I should trust you with anything else