Dina Ropele

Review of Bay Photo Lab

Always a problem with Bay Photo. Problem #1- took ...

Always a problem with Bay Photo. Problem #1- took a oversized photograph there to be scanned. It was a restoration job for a client. Photo was extremely damaged and I was hired to fix it. But my scanner wasn't large enough to scan the photograph, so I took it to BayPhoto to simply have it scanned and put as a digital file on CD. Once I got the CD home & opened the image, I was absolutely shocked that the technician decided to try to fix the image! It was covered in gigantic clone stamp (Photoshop edits) marks! It looked awful.
Needless to say, I had to go out of my way and make a second trip to BayPhoto and again wait even longer for the turnaround to just have a simple task as scanning done .
Problem #2- Twice upon picking up an item at the Branciforte store, after I ordered through the BayRoes application, I received the wrong item! They gave me another photographers CD case! Twice!! So again at my inconvenience I had to re-order re-upload and go through the whole process all over again twice!
Problem #3- I once again ordered another CD case for a wedding client and decided to do the local route delivery which is a great convenient way to receive my products at my doorstep if they delivered the right product. Again I received the wrong CD case!!! Absolutely puzzling.
Problem #4- You'd think I would have learned my lesson! But I ordered again through BayRoes some prints for a client and had it as a pick up at the Branciforte store, dragging along my 2yr old son. After spending 15 minutes with a crazy toddler & the person behind the counter who could not locate my item. I decided to call the Scotts Valley Lab. As if the employee couldn't do that! They informed me that it was shipped over to the Soquel store! So I had to load up my toddler and drive across town at 4 o'clock in the afternoon on a Friday to pick up my prints that should've been at the Branciforte store. Inconvienced again!
Problem #5- just this past Tuesday again ordered a DVD case for a client and had it as local route delivery which usually is a turnaround time of 24 hours. Today is Friday and I have yet to receive it. So once again, I called the Scotts Valley Lab, only to be informed that it wasn't in production yet! And the soonest they can get it to me was Monday if I still chose the local route delivery. For some reason they didn't have a delivery driver, yet no one took the time to call me and let me know of this inconvenience. And to make matters worse the gentleman who answered the phone was very rude and very unapologetic. It's supposed to be ready for pick up tomorrow at the Branciforte store. God help me if it's actually there.
Perhaps Bay Photo needs to pay closer attention to their clients needs and the efficiency of the delivered item.
Absolutely will not do business again with Bay Photo. Such a bummer as Santa Cruz had limited options