Johnna Guidry

Review of Manchester Grand Hyatt

The service here was AWFUL. I came here with a res...

The service here was AWFUL. I came here with a reservation for two rooms with 2 QUEEN sized beds and they downgraded us to two rooms with 2 DOUBLE sized beds-- this was not what we paid for. When I asked them to fix their mistakes they were rude, unaccomidating and unprofessional when we approached them of the issue. They made us feel like a problem rather than a paying customer.
Also, be aware that they charge 30 dollars a day for parking-- even if you have a booked room.

Will never stay here again.