When my pen order didn't arrive when I thought it ...

When my pen order didn't arrive when I thought it would, I got nervous and emailed my account manager, Chelsea (this order was for a specific upcoming event). She immediately apologized and gave me an updated status on the delivery schedule (which was the next day). The order was indeed delivered the next day. Chelsea also checked in with me to see if I was satisfied with the product (I was more than happy with the customized pens). AWESOME CUSTOMER SERVICE!!