My family really enjoyed this resort. The pool wa...

My family really enjoyed this resort. The pool was nice and the water slide was fun for the kids. We really enjoyed the free DVD rentals (Redbox like). The room we had was a King Suite which had a full kitchen and 2 huge bedrooms. It was modern and the beds were very comfortable. We did not eat at the restaurant but the wings looked amazing... almost changed our plans :).

We are Hilton Honors members and we were able to get into this place at a reasonable price if we sat through a 2 hour Hilton Vacation Club sales presentation. Now I have read the horror stories in these reviews and I was not sure what to expect and was a bit anxious about the interaction based on what we were reading. This was NOT a terrible experience at all. Here is the deal, this IS a sales presentation. We were aware of that from the time we booked and agreed to sit in on it for the price. So expect they will attempt to get you to buy into the vacation club program. That should not be a surprise to anyone nor should it offend them.

Was I tricked into attending this presentation? NO

Did I at any time feel held hostage? NO

Did I at any time feel forced to purchase a vacation club? NO

Was I treated poorly? NO

Was I presented several options to try to accommodate my budget? Yes

The sales agent did her job and we listened to her. We weren't rude and neither was she. Her job, her living, her vocation, is to sell the benefits of a vacation club membership. She did what she was supposed to do and in the end it wasn't something for us specifically and we ended the meeting amicably.

There was no weirdness after the presentation with ANY of the staff. Everyone was courteous, friendly, and service oriented the entire stay.

The ONLY issue I would say, or feedback, is there was a fire alarm that went off one evening but in our rooms it was extremely hard to hear it. I could see that as a potential issue. I could here something but was not sure exactly what it was, when I opened the door I then realized it was an alarm and began to evacuate my family. Root cause, someone burned something they were cooking!! Ha! That is the only thing I would say may need to be improved, the sound of the alarm. Myself and one other room opened their doors (from what I saw) and that was when we saw the hotel staff checking the floor and then gave all clear.

All in all, a great resort with great staff. It is located in a great area and I would highly recommend it to anyone looking for an upscale stay with family activities right at the resort in the heart of Orlando.

Thanks Las Palmeras staff!!