Service department is rude and seemed unfriendly a...

Service department is rude and seemed unfriendly and unwilling to go out of there way at all to help a customer. When I checked in my car they asked What is the latest we can keep it? This seems ridiculous since I had an appointment, it seems logical that they should just get the car done ASAP since it s MY CAR rather then trying to see how much they can slack off before I get angry. I told them 1:30 and I thought I was being generous since I was there 15 minutes early for my 11:15 appointment. I figured that gave them over 2 hours to do an oil change and tire rotation. Apparently that wasn t good enough because the guy asked me if they could keep it until 2 and had a bunch of excuses as to why they needed it that long. Again, I HAD AN APPOINTMENT! Also, when I picked my car up they wrote on the paperwork that I declined to have the cabin air filter replaced. That s funny because they never even asked me about replacing it. GO SOMEWHERE ELSE FOR SERVICE! DCH Toyota of Simi Valley Shame on you