Karen Newberry Review of Planet Beach Contempo Spa Rowl...
I would give it zero for customer service. I had ...
I would give it zero for customer service. I had the groupon like quite a few other people. The first time I went it was great! Then I signed a contract and the next time I went it was HORRIBLE!!! They left me sitting for 15 min after one service, finally I went to the front for help. Put me in for the second service didn't start the massage chair( which is super uncomfortable when it's not on!!) and left me there for about 10 min. I was over it at that point and left. I called and spoke to billy (who runs the place). And he was apologetic invited me back to try again, I said prob not and he kept pushing finally I said may be Friday to get off the phone. I cancelled my credit card! I was not going back! They called me today and told me I had to pay the month and the $50 cancelation charge. I told them I was NOT going to pay for services I never received! He kept on trying to get me to come in again and again. He said he would wave the $50 fee if I paid the month. Ha no way! He said he would take the necessary steps to the credit agency. I said I would take the necessary steps to the BBB :). I will also post on every review sight I can find so nobody else makes the MISTAKE of signing up!! WASTE OF TIME !!!!!
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