Wasn't the greatest experience. New to the area a...

Wasn't the greatest experience. New to the area and my first visit for a faulty door sensor that I was under the impression that my $2500. Deluxe Gold Warranty covered, but found out this was one of the exceptions. Although I purchased it from the Ford dealer in AZ, this agency told me I should have bought the Ford Policy. On top of that I picked the wrong day to come in as it was their Christmas Luncheon and everything shut down. I was there from 9:00 AM to after 3:00 PM . . . here's your $500.00 bill, Merry Christmas, please give us a good rating and come again.